Going 'available'

Make yourself available for online chats

The goal of an online chat is to provide the same instant service you offer your customers in-store. You begin on your Home screen, by making yourself available. To begin, tap the GO AVAILABLE button under your profile details to go online or go offline. You'll be able to tell you are available, because a green dot will appear against your name and the availability button will turn white.

When you’re available and there is a new incoming chat, we'll alert you on screen or via a push notification if you are outside the app. You'll find out more about that in the next section.

To ensure you don't miss any incoming chats, make sure your notifications are turned on

Making yourself unavailable

When you are no longer able to serve online customers, tap the button to make yourself unavailable. This ensures that no customer is left waiting or goes unanswered.