Get to know your shopper

The goal of a live chat is to provide customers the same instant service they get in-store.

✅ Ask the right questions

For the best possible customer experience, team members should ask their customer the right questions in order to learn more about what they’re looking for. This is the best way to ensure that customers are offered personalized recommendations and advice.

Tracking Shopper Activity: Your team can see what the customer has already viewed by tapping the Shopper Events icon in the top right corner. This can be used to better understand their taste and tailor recommendations accordingly.