Edit Display Settings

Manage your Virtual Shopping display settings

When will my online shoppers see Virtual Shopping?

By default, The Virtual Shopping chat plug-in appears to your shoppers only when a team member is available in the app to accept a chat. This ensures that they are connected to an available team member as soon as possible.

Your team can click "go available" to "I'm available" within the app to start accepting chats

Can I manage which pages it appears on?

By default, the Virtual Shopping chat plug-in will appear on your homepage, collections, and product pages. This helps to ensure your team members are getting the best, most qualified chats, as customers who start chats on these pages are less likely to request customer service assistance. To adjust where a customer can begin a chat, you can manage your Display Settings.

Here, you'll find options to adjust where Virtual Shopping appears - including removing the default page categories. In addition, you can show the chat plug-in on all pages in your site, including customer service, store location and FAQ pages.

Want to create your own dedicated page to promote Virtual Shopping on your website? Simply select "show Virtual Shopping on specific pages" and paste in your custom URL.