How to respond to Left Messages

Making sure customers have all the information they need

✅ Answer in detail

When responding to a left message, the goal should be to answer in enough detail, so customers have all the information and inspiration they need to checkout. For the best possible customer experience, any follow-up questions the shopper is likely to ask should be pre-empted.

✅ Send photos, videos and recommendations

In addition to a detailed response, sharing photos, videos and tappable product recommendations ensures that customers have the most convenient experience when they return to the conversation and makes it more likely that the interaction will convert to a sale.

✅ Before finishing the chat

When finishing a chat, they should remind the customer that they can restart the chat at any moment. This helps ensure that no follow up questions are left unanswered and increases the likelihood of a resulting sale.