Incoming chats

What you need to know

A) Chat Heading. Here you will be able to tell if your customer is new or restarting a chat. If they have provided their name, it will also appear here. You will also be able to see how many team members are being served that chat at the same time.

B) Countdown. When you open the app and receive an incoming chat, you will have 15 seconds to accept it before it moves on to another team member.

C) Accept Chat. To accept a chat, tap this button. If you are the first to accept, you will be redirected into your new online chat.

D) Decline Chat. If you have become busy and are no longer able to accept chats, you can decline it here.

What happens after accepting a chat?

When you successfully accept an online chat, you will be automatically redirected into the messaging view, where you can browse their shopping history, view their query and begin your conversation.