Managing expectations

Keeping customers informed

✅ Keeping customers informed

It is important to greet online shoppers and always let them know if it will take extra time to respond - for example if an item needs to be located on the shop-floor to be photographed. Teams can make use of Saved Replies to do so quickly.

When a team member stops messaging without warning, the customer may think that they are no longer connected and leave the website. This can lead to poor customer experiences and missed opportunities to convert sales.