Missed chat

If a chat is not accepted by any team member, it becomes a ‘missed chat’. This means that during the claim period, in which it was served to your team, no available member accepted.

If you miss 3 chats in a row, you will be automatically made unavailable. This helps to ensure that no future customers are left unanswered. When you're ready again to start claiming chats, then just tap 'Go Available'